FAQ's
1. What are your Business Hours?
Monday to Saturday: 8:00am-8:00pm (IST)
If you have any queries, drop your mails to harvesteco1@gmail.com
2. Do you have an offline store?
Currently, our products are available online as well as offline in few stores.
3. How long will it take for my package/order to arrive?
We usually ship within 3 Business days. During peak situations, there might be a slight delay in the delivery.
4. Can I modify my order after placing it?
Yes you can. You can modify the order within 3 business days from the date the order was placed. But, once the shipping is done, you cannot modify your order.
5. How can I track my order?
You will receive the shipment details through notifications.
6. Are there any shipping charges?
Standard Shipping charges will be applicable based on the delivery location.
7. What if the product is Damaged or Broken?
If you receive a damaged or defective item, please drop your mails to harvesteco1@gmail.com within 7 days of receiving the product. We will arrange for a replacement or refund.
Note: Kindly take an unboxing video of the package!
8. What is your Return Policy?
HarvestEco is committed to your satisfaction. We are not accepting returns of our products without a proper concern since our products are perishable.
In case of Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund.
9. What kind of payment methods do you offer?
We provide prepaid methods for payment.
Disclaimer
HarvestEco prides itself on providing natural foods that prioritize quality and sustainability. While we strive to ensure the accuracy of our product information, please be aware that variations in natural ingredients may occur and also be aware that our products may contain traces of allergens. It is essential for individuals with specific dietary concerns or allergies to carefully review our product labels and consult with a healthcare professional if needed. Additionally, any information provided on this platform is for general informational purposes and should not be considered as a substitute for professional advice. HarvestEco is not liable for any adverse reactions or consequences resulting from the consumption of our products.
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HarvestEco is committed to transparency and the well-being of our customers, and we encourage you to contact us at harvesteco1@gmail.com for any concerns or questions regarding our products.